iShop Mixup

The truth is that for me the service was very good, they recommended what was best for me, but they told me the advantages and disadvantages, that's why I give 5 stars.

Very bad service, you may think that they are part of Apple but the reality is that they are resellers of the company. Nothing like going directly to the Mac Store in Via Dorada or Antara, the solution is immediate directly in the Mac Store, in ishop they did not validate coverage for accidental damage to my cell phone claiming that it had been intentional (as if they could prove it) and they They suggested paying for a replacement to which I did not agree. I spoke to AppleCare and they told me to go directly to the Mac Store, they gave me a folio and without problems they exchanged it at the moment. Terrible service from THE STORE. The technician, assistant manager and adviser were very kind and in fact they themselves suggested that I go to Apple directly. I think that your distribution or repair store is the problem because it costs them nothing to make a warranty process valid and above all they avoid wasting time as a customer. My team spent a week with them in the laboratory for nothing!

The staff is very rude. The attention is bad, and the service after purchasing is worse. Terrible store.

Terrible service, people instead of helping you seem to harass you and when I bought my airpods they behaved very classist. I wouldn't stand in that place again.

Terrible service. I wanted to buy a dock to charge my iPhone. All the sellers ignored me and when I went to ask one of them he told me wait for a while and went to stop somewhere else so as not to serve me.